MASERU — DHL Lesotho says it has invested heavily in new technologies to make shipping with the courier firm easier, faster and more convenient.
In a statement to the media, DHL said it was increasingly moving towards e-business and e-commerce solutions to help customers track the movement of their goods.
The company said the e-tools are designed to ensure customers get “the best service possible in the quickest times and the fastest feedback information at all times”.
“Every department in DHL uses e-tools to keep in touch with the DHL network and to manage the movement of your shipments throughout the world,” said the statement.
DHL’s e-shipping tools include desktop and internet solutions.
The firm said the desktop solutions, Winship and Easyship, can help customers produce airway bills, store receiver addresses and record shipment history from their computers.
“The added advantage of having a desktop solution is the customer has a centralised inventory of all shipments being sent which means better budgeting and planning apart from improved security,” DHL said.
Creating airway bills reduces time spent on processing statements manually by around 80 percent, DHL said.
“The added advantage of having a desktop solution is that the customer has a centralised inventory of all the shipments being sent which means better budgeting and planning apart from improved security,” the company said.
DHL Lesotho managing director, Jabulani Rakatsinzwa, said the new electronic tools are meant to give clients peace of mind as they conduct their business.
“It is about rewarding our valued customers with peace of mind and placing them in firm control of their shipping.
“DHL has always been synonymous with innovation and bringing convenience to customers. Our customers’ satisfaction breathes life into our day-to-day work,” Rakatsinzwa said.
DHL was the first company to run air express business in 1969 and has been leading in that sector.
The company has a global network comprising 220 countries with about 300 000 employees all over the world.
DHL offers air and ocean freight, road and rail transportation, contract logistics and international mail services throughout the world.